7 (Seven) Days DOA Claim from Date of Receipt
Product may be return for DOA claim on any of the following reasons:-
Product Dead-On-Arrival (DOA)
Any electronic devices that cannot be switched-on/power-on, with no physical scratches/damages
Received damaged parcel from the courier agent
Delivered wrong parcel
DOA Claim Procedure
Email to us at email@example.com within 7(Seven) days from date of receiving the parcel, and indicate the following details:
Tax Invoice Number/Name/Address/Contact no/Attached product photo(s)
Reason for return: (1) Dead-On-Arrival (2) Damaged Parcel (3) Wrong Parcel
Goods must be returned in its Original box and / or packaging along with the accompanied accessories (including manual, drivers, cables and etc.). For gadget or electronic devices, it must not have been used or installed or had any data input on any reasons. For damaged or wrongly delivered parcels, all sealed must not be opened on any reasons.
Once we received your DOA claim request, we shall contact you within 3 business days with complete return instructions.
If your DOA claim is valid
We will process a NEW replacement and we will also reimburse the courier charges of your return shipping. (Based-on standard shipping method)
If your DOA claim is NOT valid
We will notify you and send the item back to you. We will NOT reimburse your courier charges.
Kindly include DOA Return slip & Original Cash Bill into the parcel and ship to:
- CEO GALLERY SDN BHD (453370-D l GST ID: 000682774528)
- Lot 16556, Jalan Kencana 20, Taman Kencana, 56100 Cheras, Kuala Lumpur.
- Contact No: 03 4280 6636 / 016 215 7080 Email: firstname.lastname@example.org
- Office Hour: Mon-Fri l 9am-6pm